John brings extensive knowledge that will help guide Aircall through this next exciting chapter. “I am thrilled with the addition of John Kinzer to the Aircall board. Aircall recently reached centaur status with $100m Annual Recurring Revenue (ARR), plans to expand with offices in Madrid and Singapore later this year and welcomed Michael Haske as the company’s new CEO earlier this month. Kinzer, who led successful IPOs for SaaS companies Hubspot and Blackboard, joins Aircall’s board amid the company’s continuous global momentum. I look forward to helping the team execute on their long-term growth strategy and continue to scale.” - John Kinzer, Board Member, Aircall Aircall is easy to get up and running, integrates with all your backend systems and provides the metrics you need to manage your business while improving your productivity and efficiency. _“_ In today’s world, customers expect a premium and consistent experience which is difficult with a dispersed and flexible workforce. He is an active board member for software companies Outsystems and OneStream, and holds the role of Chairman of the Apex Center for Entrepreneurs at Virginia Tech. He currently works as an Operating Partner at Stripes and previously as Chief Financial Officer at HubSpot and Blackboard. Kinzer brings more than three decades of experience in finance, mostly with SaaS companies. “There will be new offices in London and Berlin as well as new hires in the company’s existing offices based in New York (opened in 2016), Paris, Sydney and Madrid.Aircall, the cloud-based business phone**, today announced the appointment of John Kinzer, experienced SaaS operator and CFO, to the company’s Board of Directors.** What Will Your Latest Funding Round Be Used For?Īnguelov: “With the new funding round, we plan to maximise our integrations with third-party tools and work with specific industries too to build out bespoke products.” “We currently have over 10,000 customers worldwide and despite being set up in France, this market is actually only 15% of our business, meanwhile we have around 1000 customers in the UK, the US is 35% of our revenue and we have a strong customer base in Australia.” Continuing to integrate with more third party tools is very important for us this year.” Being integrated with tools that customer services teams were already using was a fundamental point for us. The traditional system was PBX and our role is to replace this with something easier. Or you could initiate a phone call from Zendesk if there’s an urgent support request.”Īnguelov: “We started with the problem and that was putting in phone systems is a pain and we have simplified it. “With our third party integrations, you could see your call information in your CRM to see if somebody on your team has already followed up on a lead. Managers can see analytics clearly, monitor their calls and see how everyone is performing.” Agents can transfer calls and put customers on hold. “Our software manages the call queue for you and your agents can start answering inbound calls. Our initial challenge was finding a quick and efficient way to integrate with Zoho, Salesforce, Slack and HubSpot in just two clicks – and today that dream is a reality.”Īnguelov: “Aircall customers can create local numbers at ease and it’s great if you are using a mobile phone to do sales, because you can just call someone back quickly – which is perfect if you are on the go.” “Today Aircall is a cloud-based phone system for call centres, support lines and sales teams and for us it was key that it could be integrated with tools that companies were already using. “So we thought: how could we create a simplified telephone software that can be used for both smartphones and desktop? And Aircall was born.” Recent funding: Following a recent Series D funding round led by Goldman Sachs Asset Management, the company is the 16th unicorn to hail from France.Īnguelov: “We started Aircall in 2014 to essentially address the pain and hassle that businesses were having when managing their phone lines, especially with multiple numbers, the traditional desk phone and preference of many to use mobile phones. TechRound co-founder Daniel Tannenbaum sat down with Jonathan Anguelov, co-founder of recently crowned tech unicorn Aircall, a company that has revolutionised how businesses use telephones for sales and customer service.Ībout the company : Aircall’s cloud-based phone software was founded in 2014 by French Olivier Pailhes, Jonathan Anguelov, Xavier Durand and Pierre-Baptise Béchu.
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